PROP 65 WARNING RELEASE
Because your order is shipping to the state of California, we are required to obtain a release from you regarding Prop 65 before we can process your order. If you are not already aware of Prop 65, please read the information sheet that goes with every order shipped to California, called Why is this Sticker on My Bottle?
Moss Nutrition Products, Inc. cannot verify that substances mandated by Proposition 65 in the state of California are either not in products sold by Moss Nutrition Products, Inc. or are in products sold by Moss Nutrition Products, Inc. at levels that satisfy the requirements of Proposition 65. Therefore, as mandated by Proposition 65, we issue the following warning for all products that are shipped to end-users in the state of California:
Warning: Consuming these products can expose you to chemicals including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food.
Within the Continental U.S.
Generally, orders received by 3:00 PM EST on Monday through Friday will be shipped the same day.
Allow 3-10 days for delivery. Standard shipping may be First Class Mail (packages under approx 12 oz), Priority Mail or UPS ground. Note: UPS may require a signature for proof of delivery - your delivery driver will make that decision. If the driver wants a signature, and there is no one to receive the package on the first try, UPS will make 2 more attempts to deliver, after which the package will be shipped back to us. UPSP may also require a signature, driver discretion.
International Shipping Policy
Orders shipping outside of the U.S. will be charged published shipping rates based on the declared value and weight of the package. Certain customs regulations may apply regarding transit times and additional fees. Though we do our best to be informed of any regulations and to ensure the safe arrival of your package, due to the unpredictable nature of shipping internationally and potential for uncontrollable circumstances, we cannot guarantee timely shipment to International addresses. Any item mailed to another country may be subject to Goods and Services Tax and/or Duty fees at customs. These additional fees are typically calculated based on the value of the order. Awareness and payment of any customs charges is the responsibility of the customer.
State Sales Tax
A 6.25% State Sales Tax will be applied to orders shipped to Massachusetts addresses. This includes orders held for customers to pick up at our location.
Orders that have 1 or more back ordered items will not be shipped the same day if any of the back ordered items are expected within 3 days. In this case we will notify you by email or by telephone and ship the order complete when we receive the back ordered item(s). When an order contains a back ordered item(s) that are expected after 3 days, we will ship the in-stock items right away and charge you only for those items that are sent. When the back ordered items are shipped, we will charge you for those items with no additional shipping charge.
All returns must first be authorized by Moss Nutrition, and a reason is required. Please contact us for a Return Authorization Number (RMA) at (800) 851-5444 or firstname.lastname@example.org. Returns must be resalable - the outer plastic safety seal must be in place, with no markings on the bottle. Returns must be made within 30 days of the invoice date and are subject to a 15% restock fee. See Return Policy document that will be included with your order.
Damaged or missing items
Packages delivered in damaged or incomplete condition MUST be reported to our office within 48 hours of receipt. Please retain the original shipping carton for UPS or USPS examination. Following their inspection of the package, UPS or USPS will pick-up the damaged product(s) and handle all details on the claim, notifying us. Please do not return damaged packages to us.
If taking medication, pregnant or nursing consult a physician before using.