Ordering Details for Patients

Our products must be recommended by a health care professional who is a registered Moss Nutrition customer.  Your registered health care professional should provide you with their Health Care Practitioner’s Provider Code.  If you do not have a health care professional to recommend our products, or your practitioner is not yet registered with us, or you don’t have this code, please contact us for assistance. 

Our office is on Route 9 in Hadley, Massachusetts.  Are you a local customer? Please read our instructions at the end regarding picking up orders from our office.

Download a Price List   

Read our Terms and Conditions which includes our Return Policy.

Our Packing materials: We use biodegradable & compostable cornstarch packing peanuts, 100% recycled paper, and recycleable air-filled packaging pillows. We care about our Earth! 

Online Orders: $6.00 for STANDARD Flat Rate shipping*:

  1. New patientsregister here and follow the prompts. Then sign in. Existing patients who have NOT ordered from this website before go here and follow the prompts to create a new Login.
  2. Search for the product name or product number. Add products to your shopping cart and follow the check-out prompts. If you have any questions or special directions, you can type those in “Fulfillment Comments” box near the end of the check-out page. Once you approve the terms and conditions, then choose Place Order. You will receive an order confirmation by email, and your final invoice will be enclosed with your package.  
  3. Reorders: For existing customers, to reorder from your order history, sign in and go to “My Account”. Select order history or product history to easily identify products from past purchases and add them to your shopping cart.  

Telephone Orders: $12.00 STANDARD Flat Rate shipping *:

  1. Call 800-851-5444 Monday - Friday, 9:00 AM – 5:00 PM Eastern Time with the product name or product number. We are closed for lunch 12:15 PM – 1:15 PM Eastern Time and we are closed on six major U.S. holidays.
  2. If we are busy assisting other customers, please leave a message with your name, telephone number, and your order, and we will contact you.

Fax, Mail, & Email orders: $6.00 STANDARD Flat Rate shipping/handling*.

  1. Print and complete our order form
  • Fax to: 800-626-0108 
  • Mail to: Moss Nutrition, 380 Russell Street, Suite 114, Hadley, MA 01035.
  • Email scanned form to: orders@mossnutrition.com

Local Customers: There is no shipping fee when you pick up your order at our location.  Please place orders at least 2 hours in advance. We are open Monday - Friday, 9:00 AM – 5:00 PM Eastern Time.  Orders not picked up within 2 weeks will be cancelled and charged a 15% restock fee.

*NOTE: For STANDARD Flat Rate shipping, please allow 2-10 business days.  For faster shipping, or International Shipping rates, these options will be listed at check-out. Massachusetts customers will be charged 6.25% sales tax. Most orders ship with the United States Post Office, the rest ship by UPS ground.  If you reside in the northeast and your order is less than 3 pounds, it will usually ship by the Post Office via First Class Mail or Priority Mail.