Terms and Conditions

Within the Continental U.S.

Generally, orders received by 3:00 PM EST on Monday through Friday will be shipped the same day.

Standard shipping

Allow 3-10 days for delivery. Standard shipping may be First Class Mail (packages under approx. 12 oz.), Priority Mail or UPS ground.  Note: UPS may require a signature for proof of delivery - your delivery driver will make that decision. If the driver wants a signature, and there is no one to receive the package on the first try, UPS will make 2 more attempts to deliver, after which the package will be shipped back to us. USPS may also require a signature, driver discretion.

International Shipping Policy

Orders shipping outside of the U.S. will be charged published shipping rates based on the declared value and weight of the package. Certain customs regulations may apply regarding transit times and additional fees. Though we do our best to be informed of any regulations and to ensure the safe arrival of your package, due to the unpredictable nature of shipping internationally and potential for uncontrollable circumstances, we cannot guarantee timely shipment to International addresses. Any item mailed to another country may be subject to Goods and Services Tax and/or Duty fees at customs. These additional fees are typically calculated based on the value of the order. Awareness and payment of any customs charges is the responsibility of the customer.

State Sales Tax

A 6.25% State Sales Tax will be applied to orders shipped to Massachusetts addresses. This includes orders held for customers to pick up at our location.

Back Orders

Orders that have 1 or more back ordered items will not be shipped the same day if any of the back ordered items are expected within 3 days. In this case we will notify you by email or by telephone and ship the order complete when we receive the back ordered item(s). When an order contains a back ordered item(s) that are expected after 3 days, we will ship the in-stock items right away and charge you only for those items that are sent. When the back ordered items are shipped, we will charge you for those items with no additional shipping charge.

Return Policy

All returns must first be authorized by Moss Nutrition, and a reason is required. Please contact us for a Return Authorization Number (RMA) at (800) 851-5444 or info@mossnutrition.com.  Returns must be resalable - the outer plastic safety seal must be in place, with no markings on the bottle. Returns must be made within 30 days of the invoice date and are subject to a 15% restock fee. See Return Policy document that will be included with your order.

Damaged or missing items

Packages delivered in damaged or incomplete condition MUST be reported to our office within 48 hours of receipt. Please retain the original shipping carton for UPS or USPS examination. Following their inspection of the package, UPS or USPS will pick-up the damaged product(s) and handle all details on the claim, notifying us.  Please do not return damaged packages to us.

Warning

If taking medication, pregnant or nursing consult a physician before using.