Shipping Policy
Generally, all orders received by 3:00 PM EST (business days, M-F) will be shipped the same day* via UPS Ground and charged a flat rate of $8.00. Please note that UPS does not ship to P.O. Box addresses. *Orders that have 1 or more backordered items will not be shipped the same day.  The order will be held for up to three days or until the item arrives in stock, whichever comes first.  If you would not like your order to be held and shipped complete, you must contact us to let us know.  Note: UPS normally requires a signature for proof of delivery. In the event there is no one to receive the package on the first try, UPS will make 2 more attempts to deliver, after which the package will be shipped back to us.	Monika, Henry & Matt
For special shipping arrangements, such as overnight shipping or shipping to a P.O. Box, please call us directly (800) 851-5444.

International Shipping Policy

Exact USPS freight, insurance and delivery confirmation costs are charged for all orders shipped to addresses outside of the continental United States. Certain customs regulations may apply. Though we do our best to be informed of any regulations and to insure the safe arrival of your package, due to the unpredictable nature of shipping internationally and potential for uncontrollable circumstances, we do not guarantee timely shipment to International addresses. Awareness and payment of any customs charges is the responsibility of the customer.

State Sales Tax

A 6.25% State Sales Tax will be applied to all Massachusetts orders as of August 1, 2009.

Additional Charges for Heat-Sensitive Items

In accordance with manufacturers' recommendations, we ship heat-sensitive
items with insulated cooler bags and icepacks to insure that these products
are not exposed to high temperatures in order to maintain maximum product
potency. 

Orders containing heat sensitive items should not be in transit over the
weekend.  If your order will not be delivered to you by Friday, we will hold it
and ship it the following Monday.  It is recommended that your ship-to
address is where you are during the day, such as a work address.

Determination of additional charges is as follows:

Small cooler bag & ice pack - $2.50/entire order:
A. 1 to 3 bottles or
B. 1 box of coated bars 

Large cooler bag & ice pack: $5.00/entire order:
C. 4 or more bottles or
D. 2 or more boxes of coated bars and/or
E. Any combinations of the above

At the checkout page, the correct cooler bag will be selected using the above
criteria.  You choose "I agree to additional charges" or "I decline additional
charges.  I understand I cannot return these items." before submitting your
order.

What if I decline additional charges for heat-sensitive items?

Although probiotics are relatively stable at normal room temperature for
short periods of time, these should remain refrigerated whenever possible
(more info).  The coating on the coated bars will soften or melt in higher
heat, and solidify once returned to room temperature.  Appearance may be
altered, but quality is maintained.

Return Policy

All returns must first be authorized by Moss Nutrition, and a reason is required. Please call us for a Return Authorization Number (RMA) at (800) 851-5444. 
Returns must be resalable - the outer plastic safety seal must be in place, with no markings on the bottle. Returns must be made within 30 days of the invoice date and are subject to a 15% restock fee.

Damaged or missing items

Packages delivered in damaged or incomplete condition MUST be reported to our office within 48 hours of receipt. Please retain the original shipping carton for UPS examination. Following their inspection of the package, UPS will pick-up the damaged product(s) and handle all details on the claim, notifying us.  Please do not return damaged packages to us.

Back Orders

If we are out of stock on an item, you will only be billed for what is sent. Backorders are generally filled within 1 week. You do not pay additional shipping on back orders. We will notify you by phone if we anticipate a delay in shipping all or part of your order. 

*Orders that have 1 or more backordered items will not be shipped the same day.  The order will be held up to three days or until the item arrives in stock, whichever comes first.  If you would not like your order held,

*Orders that have 1 or more backordered items will not be shipped the same day.  The order will be held for up to three days or until the item arrives in stock, whichever comes first.  If you would not like your order to be held and shipped complete, you must contact us to let us know.