Technical Specialist in Nutrition/Customer Service/Sales Associate
Are you passionate about your commitment to the healing profession and are you looking for a job where you can truly make a difference in people's lives?
Moss Nutrition Products, Inc. seeks special people who can represent our company in a way that serves both our needs and the needs of our customers. We sell nutritional products to Health Care Professionals and to their patients, who order prescribed items. The ideal candidates should have an intense interest in and knowledge of clinical nutrition and nutritional biochemistry, plus an ability to relate to customers in a way that is friendly and ethical as well as profitable for Moss Nutrition, the health care practitioner, and his or her patients. You will find the most satisfaction from this position if you embody health and fitness values, are energetic, responsible and honest.
Though not required, applicants who have had a clinical nutrition practice may find this position to be ideal if you enjoy helping patients, but do not wish to have a full-time practice. Not only will your experience as a clinician be invaluable to us, but you will find that your discussions with our clientele will provide a rare opportunity to gain ongoing knowledge about ways to improve your own efforts at patient care.
JOB REQUIREMENTS and DUTIES:
You must possess excellent communication skills, and demonstrate a genuine joy for talking about and answering questions about nutrition. You must be fluent in English - both written and spoken. Your primary role will be talking to both patients and health care professionals by telephone for the majority of the day. Most of your calls will be incoming; customers will place orders and ask questions. You may also be making some targeted outgoing calls to customers each day.
You must possess an ability to sell based on increasing customer satisfaction rather than manipulating customers into purchasing items that they may not really want or need. You will be most effective if you are a 'people person', if you enjoy developing meaningful relationships, and if you take great satisfaction in being of service to others.
You must possess excellent typing, computer, and telephone skills. You must be comfortable with performing these activities for much of the day. You must be accurate and efficient at data entry using our Windows-based software system.
You must possess high energy and be a quick learner. You must be an outstanding achiever, with very high stamina, endurance, and focus on work activities. You must be willing to do whatever is necessary to get the job done, and on time. You achieve above-average levels of success and are results oriented.
You must possess a cooperative manner and a desire to help whenever you are needed during the day. In our company, everyone is a team player. Your secondary role will be helping co-workers with pulling orders and packing boxes, on an as-needed rotation basis. You may also be asked to perform some administrative tasks.
You must possess a willingness to attend occasional meetings that occur after hours. Scheduled well in advance, these include, but are not limited to monthly morning sales meetings, and occasional telephone conference calls, usually 1 hour long.
You must be willing to travel on occasion. Each year, we need representatives at a few trade shows, several of our company-sponsored seminars, and a few visits to selected customers at their place of business, as the need arises.
LOCATION: Moss Nutrition, Hadley Massachusetts (20 miles north of Springfield).
HOURS of OPERATION: Weekdays, 8:30 am - 5:00 PM
SALARY: Negotiable. Please state your salary requirements in your application.
BENEFITS (Including, but not limited to, the following): profit sharing program, disability insurance, Simple IRA retirement plan, discounted supplement purchases, personal days, vacations, access to an extensive alternative health library of books and journals, and casual attire.
EDUCATIONAL REQUIREMENTS: College Degree. Advanced degree in nutrition or nutrition-related field, such as M.S. Degree in Nutrition, N.D., etc. is strongly recommended. Students who will receive their degree within six months are also encouraged to apply. If you do NOT possess an advanced degree, please demonstrate sufficient interest and knowledge of nutrition.
ABOUT US: We are a family business founded in 1992 by Jeffrey Moss DDS, CNS, DABCN, and Joanne Goding. Our team includes a staff of seven unique individuals. We process over hundred orders a day and regularly stock nearly 800 nutritional items. A majority of our customers are located in the Northeast United States, although we are a national company. Aside from sales of products, we also support the continuing education of our customers. We also employ health care professionals, such as experienced clinicians, who are readily available to answer all sorts of technical questions. We pride ourselves in our dedication to providing innovative products, personalized service, and ethical business practices. We are a progressive and creative company and are eager to welcome the right people to join us in exceeding our goals.
If you are interested in growing with a company that deals with some of the most knowledgeable and "cutting edge" practitioners in the Northeast United States, please MAIL your resume, cover letter, 2 or more references, and salary requirements to: Moss Nutrition, Attention Joanne Goding, 2 Bay Road, Suite 102, Hadley, MA 01035-9551. No drop-ins, or phone calls, please.